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Implementation Example #2
Name: Aaron Boss
Position: Support Services
Company Size: 2700+
Network: Windows NT/2003
Purpose:
To arrange a company-wide upgrade to the latest version of Internet Explorer before upgrading to a new version of Microsoft Office.
Task:
There was a need to update the entire company to the latest version of Internet Explorer. Special considerations had to be in place to track which users could support the new version, as well as which users performed the actual installation and when.
Result:
Aaron created three messages to accomplish this task.
Machine audit message
Aaron was aware the new version of Internet Explorer had minimum hardware requirements, but did not have the time to complete a company-wide audit. He used Message Manager Deluxe by creating a message that informed all employees about the upcoming installation. This message was setup with only one "OK" button that launched a hidden software assessment tool called Log Info. He added some extra security options with Message Manager Deluxe by un-checking the option "Show X in upper right corner", checking the option for disabling moving the message, hid the Windows Desktop, hid the Windows Taskbar and also disabled CTRL-ALT-DEL. These options prevented users from closing the message without performing this hidden audit.
Upgrade Message
After compiling the data from the audit tool and updating all necessary hardware to the minimum requirements, Aaron created the Internet Explorer upgrade message. He wanted to make the message seem personable so he used the %username% message macro when addressing the employee within the body of his message. On the other hand, he wanted to express the importance of this message so he used the Warning image type to get his point across.
Aaron configured two buttons on this message, the first was an "Install" button. This button had an action of "Display Another Message" and was setup to display the confirmation message below. The second button was a "Not now" button that closed the message entirely.
There was a large concern about tracking which users installed and which users did not. Aaron used the Logging feature to track the username, date, time and which button was clicked. He then imported the log files into Excel and sorted by the button that was clicked. Those employees who chose not to "Install" were logged for a later date.
Installation Confirmation Message
Aaron knew the upgrade would take a substantial amount of time and require a reboot, so he opted to display a confirmation message to make inform users of the potential concerns.
The confirmation message was setup with two buttons, the first being a "No" button that closed the message. The second button was a "Yes" button that was setup to launch the Internet Explorer upgrade application. Again, the logging option was used to determine which employees selected to install and those that did not.
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